IPTV Guide Not Loading? How to Fix an Empty or Broken EPG

If the program guide inside Explore Lounge looks empty, frozen, or won't open at all, the most common cause is a temporary internet connection issue or listing data that hasn't finished loading — not a problem with your device or subscription. The guide loads its data separately from live video, so it's possible for channels to play normally while the guide itself is briefly stuck. Here's how to fix it, starting with the fastest checks.

Fastest-first checks

1. 1

   Confirm your internet connection

   Check that other apps or browsing work normally on the same network. If you're on Wi-Fi, moving closer to the router or switching to a wired connection can help.

2. 2

   Reload the guide

   Back out of the guide screen completely, wait about a minute, then reopen it. Listing data refreshes each time the guide loads.

3. 3

   Restart the app

   Close Explore Lounge fully, not just back to the home screen, then reopen it.

4. 4

   Restart your device

   Power your device off, wait about 10 seconds, then power it back on. This clears temporary memory issues that can affect the guide.

5. 5

   Check your device's date and time

   Guide listings are matched to the current time, so an incorrect clock can make the guide look empty or misaligned. Set your device's date and time to update automatically if that option is available.

If only a few channels are affected

A single channel showing a placeholder title or a short gap after the checks above is usually a normal, temporary gap in that channel's listing data rather than an app problem. See our EPG explainer for how the guide grid works.

If most or all channels are still empty

If the guide stays empty across most or all channels after trying every check above, contact our support team so we can check the listing feed for your account directly.